FAQ's
Does the deposit go towards my photo services?
Yes.
When can I pay the remaining balance?
The remaining balance must be paid at the time of your appointment via cash, Zelle, apple pay , invoice or cashapp.
What happens if I arrive late to my appointment?
Each client that has booked the Quick shoot package does not have a grace period. Once the client is 10 minutes late, the client will be subjected to paying a $30 late fee and the appointment will be automatically terminated 15 minutes into the appointment.
Once your session has reached 15 minutes without contact with you ; we will not be able to service you, you will need to pay a $100.00 rescheduling fee for the next available date or pay a new deposit.
What if I don't have any ideas of what to wear and what props to bring?
No worries, You can call or text us and one of our members from our staff will reach out to you within 24hrs to assist with ideas.
Can I cancel or reschedule my appointment?
All clients MUST cancel/reschedule within 48hrs of their appointment date. (This does not mean that you will receive a refund or be able to transfer your deposit). Clients are allowed to change appointments once without repaying a deposit . All clients MUST pay a new deposit to select a new date if they rescheduled once.
Can I be considered for a full refund or have my rescheduling fee waived?
We only issue full refunds and waive rescheduling fees for medical emergencies ( with documentation), stillbirth clients, and or premature labor.
Do we travel to homes?
Yes , I DO come into people's houses
accidentally left item(s) at your studio during my photo session.
If any items were left behind, you may call or text to notify us, you will have 3 days to pick up your items. If your items aren't picked up after the 3 day period your items will be discarded as trash.
When will I receive my unedited images?
All unedited images will be received less than 24 hours of your appointment via WhatsApp from a Dropbox link.
When will I receive my edited images?
All edited images will be received within 10 business days, this does not include weekends or any major holidays.
How do I send my pictures that I have chosen for retouches?
Please do not exceed the number of images outside of what the package already includes. Ex. (If the premium package includes 2 edits please only send 2 unedited images.) You will either pick photos in studio or off my website. On my website there is a link where you can enter your own password and then see your unedited images. You will select the images you want by clicking the heart under the images and it will reflect your choices on my end.
I have texted/called, why haven't I received a response?
Please be mindful that we experience a high call volume daily of over 200 messages, we work diligently to answer each message within a 24-hour time frame. If you still haven't received a response, please text or call again to ensure your message has been delivered.
How can I be selected for a paid photo or video shoot?
All potential models must comment interested under the post that was created. Clients will then select the model(s) based on their Instagram portfolio. (your account must be public to be selected)
Do you travel out of state to do photo session?
Yes, Any client looking to book a photo session out of state must inquire within by email [email protected] separate traveling charges may apply.
How do I notify you of which image sizes I would like for my prints.
Once your edited images have been returned to you, you will be given a folder with your own login . You can log in at your own convenience and order personalized merch at any time to your home.
How long does it take for my prints to be returned to me?
All prints will be returned to your home within 7 days of your edits being ordered. You will be notified via text once they are ready for pick up.
Can I switch my original package for a sales package?
No, all sales are final and cannot be rescheduled or swapped for different packages. No refunds will be issued if you have purchased a sale package.
What happens If do not confirm my appointment within 24 hours of my photo session?
If your appointment is not confirmed within 24 hours of your photo session we will have the right to cancel the appointment and the client will need to reschedule for a new appointment.
I don't like my photos.
Once appointment has been booked, shot, edited, and returned you have 24 hours to ask for changes to be made. ALL SALES ARE FINAL.